Banco De Oro: What will you do if you forgot BDO ATM Debit Card pin code?

Banco De Oro: What will you do if you forgot BDO ATM Debit Card pin code? 

I've been working outside the country for almost 4 years now and everytime i'm going back home for vacation I often forgot ATM pin code of my ATM Debit Card account in Banco de Oro (BDO). Luckily the receipt where my pin code is place has been keep my mother in her files folder.

BDO ATM Debit Card

I wonder what if ever it will happen again to me and no chance to retrieve my ATM pin code. What should I do? So I decided to contact and asked Banco de Oro (BDO) regarding forgotten ATM Debit Card pin code. I was told that the only solution is to “purchase” a new BDO ATM Debit Card from the branch of your BDO account for Php. 120.00.

Here’s BDO’s email response to my inquiry about forgotten ATM Debit Card pin number:

We regret to inform you that we have no facility to reset ATM PIN. In case of forgotten ATM PIN, card replacement is necessary since no one in the bank, not even the ATM network system, has knowledge of your nominated 6-digit PIN.

ATM card replacement can only be requested and claimed from your Branch of Account (BOA). Please be informed as well that your BOA will collect a Card Replacement Fee of Php 120.00 upon requesting for a replacement.

You may claim your personalized/named ATM card from your BOA after 3-5 banking days or if you opted to get a generic (no name) ATM card, you may get it right away provided that your BOA has a generic card on hand.

In relation to this, you are given three (3) invalid PIN attempts daily. Once you have entered an invalid ATM PIN thrice, your ATM access will be suspended for the day and you may try again the next day.

Thank you for banking with BDO.